We now support JIRA Service Desk!

| Wed, April 20, 2016 | News & Events | Atlassian Products | 1 comment

We are delighted to announce that we now officially support JIRA® Service Desk as part of our Atlassian Expert services.

JIRA® Service Desk is the most collaborative service management solution on the market that IT and service teams use today. Despite being launched only two years ago, it has become the fastest growing product in Atlassian’s 13-year history.

Built on top of the JIRA® platform, Service Desk delivers incident, change and problem management out-of-the-box. It’s designed to be collaborative and helps agents to prioritize tasks and to be responsive. Ultimately, customers gain the best IT experience possible.

A few of the many highlights:

Requests are raised using an “anyone can use” intuitive interface.

Service teams keep on top of Service Level Agreements with in-built dynamic ticket queues, alerts and reporting.

An integrated knowledge base can be easily built to enable users to discover and find helpful information.

Repetitive tasks can be automated and stakeholders can be updated automatically based on specific events or conditions.

JIRA® Service Desk is fast to deploy and is simple, lightweight and easy to use. As well as empowering IT teams to focus on what’s important, it allows IT to show value to the business from day one!

If you need assistance setting up and customizing your Service Desk instance, then send us an email at info@newverveconsulting.com. We can help you build your customer portal, set up your queues, configure your SLA metrics and prepare your knowledge base. We can also host your JIRA® Service Desk for you, enabling your team to focus on the tasks that matter most for your business.