Webinar 2: New Verve presents Atlassian in Scotland 2020
Join us in the second webinar of the New Verve presents Atlassian in Scotland 2020 Webinar Series! Hear from Roman Jouravlev (Axelos) and Kris Siwiec (New Verve Consulting) and have the chance to ask your IT Service Management (ITSM) questions during our live Q&A.
Time & date:
Date: Tuesday 25th August 2020
Time: 1:00pm - 2:00pm BST
Duration: 60 minutes (approx)
Registration link: https://zoom.us/webinar/register/WN_07m13bhsReGG7ZvxhIMrNQ
About the webinar:
In the ever evolving digital transformation world, it can be difficult for IT teams to adapt and embrace new agile work methods whilst competing with increasing support service demands.
In this FREE webinar, learn how Atlassian ITSM software and practices can help transform your IT service delivery and build a robust, lean and agile ITSM solution for your business. You will hear from AXELOS’s Roman Jouravlev, an ITIL 4 lead architect responsible for continual development of ITIL and New Verve’s Technical Lead, Kris Siwiec, who will explain how to enhance your ITSM practices with Jira Service Management.
The webinar will end with a Q&A, giving you the opportunity to ask our presenters your burning ITSM questions! Register today and gain new insights into ITIL and ITSM best practices through Atlassian software.
Speakers:
Roman Jouravlev
ITIL Portfolio Development Manager
AXELOS
LinkedIn profile
Roman Jouravlev
ITIL Portfolio Development Manager
AXELOS
Roman Jouravlev is an ITIL 4 lead architect responsible for the continual development of ITIL. After working for more than 15 years in ITSM, mostly in Russia, as a trainer, consultant, quality manager and – many years ago – service desk manager, he joined AXELOS in 2016 as an ITSM Portfolio Development Manager.
Before ITIL 4, Roman has authored and translated several books and many articles on IT management.
Kris Siwiec
Technical Lead
New Verve Consulting
LinkedIn profile
Kris Siwiec
Technical Lead
New Verve Consulting
As Technical Lead at Scotland’s local Atlassian delivery partner, Kris applies five years of system administration and solution architecture expertise in a wide range of project deployment scenarios, spanning DevOps and ITSM applications at scale.
Time | Event | |
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1:00pm |
Introduction & welcome
Nigel Rochford, New Verve Consulting New Verve's Founder and CEO Nigel Rochford will introduce the webinar and our presenters. |
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Changing ITIL in the changing world
Roman Jouravlev, AXELOS A year ago, a new version of ITIL was launched. It started with a Foundation, but since then lots of deeper practical material has been added. What are the most important changes in ITIL and how do they address the challenges of the changing world? What do we do with our practices and tools designed with earlier versions of ITIL in mind? How to use ITIL with other sources of good practice and frameworks? Roman Jouravlev, an ITIL portfolio development manager at AXELOS and ITIL 4 architect, is answering these and other questions in his keynote presentation. |
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Get the most out of ITIL with Jira Service Management
Kris Siwiec, New Verve Consulting Learn how Jira Service Management can enhance your ITSM practices and help you get the most out of ITIL. |
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Q&A session
Ask our presenters your ITSM questions in the live Q&A session. |