Webinar 4: New Verve presents Atlassian in Scotland 2020
Join us for the fourth webinar in the New Verve presents Atlassian in Scotland 2020 Webinar Series for a panel discussion with IT Service Management (ITSM) experts and have the opportunity to ask our panellists your ITSM questions! The panel will be hosted by Kris Siwiec (New Verve Consulting) and our panellists are Alastair Rennie (Metix Medical), Lorraine Brown (Capita Consulting), Claire Agutter (ITSM Zone) and Jonathan Boyd (Prophecy International).
Time & date:
Date: Wednesday 18th November 2020
Time: 1pm (GMT)
Duration: 60 minutes (approx)
About the webinar:
In this FREE webinar you will hear our panel of ITSM experts answer the question ‘How can IT teams create value at speed?’ The discussion will cover the future of IT and how to break down silos, adapt quickly, and be more agile.
The fourth webinar in the series will be hosted by Kris Siwiec, Head of Operations at New Verve Consulting. The panel will include Alastair Rennie, Chief Technology Officer at Metix Medical, Lorraine Brown, Solutions Support Leader at Capita Consulting, Claire Agutter, Director at ITSM Zone and Jonathan Boyd, Senior Solutions Consultant at Prophecy International.
The panel will end with an attendee Q&A, giving you the opportunity to ask our panellists your ITSM questions. Register today and gain new insights into ITSM best practices and how to build a robust, lean and agile ITSM solution for your business.
Speakers:
Kris Siwiec
Head of Operations
New Verve Consulting
LinkedIn profile
Kris Siwiec
Head of Operations
New Verve Consulting
As Head of Operations at Scotland’s local Atlassian delivery partner, Kris applies five years of system administration and solution architecture expertise in a wide range of project deployment scenarios, spanning DevOps and ITSM applications at scale.
Lorraine Brown
Solutions Support Leader
Capita Consulting
Lorraine Brown
Solutions Support Leader
Capita Consulting
With over twenty-five years’ experience delivering in IT Customer and Service Support, Lorraine brings a unique blend of enthusiasm, energy, and drive to every task undertaken.
She strives to take a creative approach to driving change, leadership, continual service improvement, customer and service support, and steering this towards organizational development and transformation.
She has achieved industry recognized successes and gained a reputation as being passionate about the IT service support sector.
Claire Agutter
Director
ITSM Zone
LinkedIn profile
Claire Agutter
Director
ITSM Zone
Claire Agutter is a service management trainer, consultant and author.
She is director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM and more. Claire is also director at Scopism, publisher of the SIAM Foundation and Professional BoKs.
In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM.
Jonathan Boyd
Senior Solutions Consultant
Prophecy International
LinkedIn profile
Jonathan Boyd
Senior Solutions Consultant
Prophecy International
Having worked within the IT industry for 20 years plus, much of this as a senior consultant covering ITSM practices and complex software solutions, Jonathan has a unique mix of IT and business understanding. Working across the UK, Europe and Central America, he has built up an impressive level of expertise, delivering successful transformation programs across multiple sectors including, Retail & Commerce, Local Government, Legal & FinTech.
Jonathan, a Senior Solutions Consultant with Prophecy International, holds a number of industry qualifications as well being the EMEA ambassador for the BRM institute, certified as a BRMP and CBRM trainer, IT Quality Expert, authorised trainer in IT quality Index and DCMM certified instructor.
Jonathan strives to advance the IT industry through new approaches that will challenge the very idea of what IT, within the enterprise is. His knowledge, integrity and the high standards to which he consistently strives to achieve both in his business and personal life, instils the utmost confidence in all who he works with.
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Welcome & Introduction
Kris Siwiec, New Verve Consulting New Verve's Head of Operations, Kris Siwiec, will introduce the panel topic and our panellists. |
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How can IT teams create value at speed?
Our panel will discus how IT teams can create value at speed? They will cover the future of IT and how to break down silos, adapt quickly, and be more agile. |
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Attendee Q&A
Ask our panellists your burning ITSM questions! |
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New Verve presents Atlassian in Scotland is a fantastic event that brings together the Scottish Atlassian user community. Tempo were event sponsors and speakers in 2019 and we were delighted with the quality of the event and with the valuable opportunities to connect with and learn from attendees who were interested in or already using Tempo products to keep track of their projects. Eyglo Oskarsdottir, Sales Manager, Tempo
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I really enjoyed meeting Atlassian customers and local Solution Partners and hearing how our tools shape how they work. If you're looking for insights on working more collaboratively and meeting like-minded users in Scotland, this is the event for you Darline Auguste, Atlassian Community Manager, APAC & EMEA
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Attending the Atlassian in Scotland event was very beneficial. It was excellent not only to hear from Atlassian directly but to share challenges & solutions with other attendees. Taking the time to attend an event like this helped us to refocus on how we were making use of the tools & associated processes. Peter Hinds, Head of Operations, Synergy Learning
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The first ever Atlassian conference in Scotland was organised by NewVerve Consulting in 2019 in Glasgow and I had the privilege to attend and present at this event. It was a really good event with various Atlassian partners, app providers and users from various industries in attendance; this provided a good opportunity to share ideas and learn more about Atlassian and the ecosystem app capabilities. I learned more about Atlassian capabilities and enjoyed hearing about use cases were the relevant tools helped different firms be more efficient and transform. The venue was perfect and the networking drinks afterwards were a perfect opportunity to relax and reflect on the day with new contacts. Andriy Stukan, Technology Consultant, Accenture